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Privacy policy

Effective Date: 01 September, 2025
Last Updated: 19 September, 2025

FoodClick (“we,” “our,” or “us”) operates the FoodClick mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using FoodClick, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a) Personal Information

  • Account Information: Name, email address, phone number, profile picture (if you sign up or log in).

  • Authentication Data: Collected through Google Sign-In, Facebook Login, Apple Sign-In, or email-based registration.

b) Device and Technical Information

  • Device model, operating system, unique device identifiers.

  • Log data such as IP address, browser type, and crash reports.

c) Location Information

  • Approximate and precise location when you enable location permissions (via geolocator and location packages) for food delivery, nearby restaurants, and map functionality.

d) Usage Data

  • Interaction with the App (pages visited, features used).

  • Notification engagement (Firebase Messaging + Local Notifications).

e) Media and Files

  • Photos and videos uploaded via the image_picker package (e.g., for profile pictures, order proofs, etc.).

  • Files selected through file_picker for supported uploads.

2. How We Use Your Information

We use collected data to:

  1. Provide and improve App services (ordering, delivery, reservations).

  2. Enable authentication and account management.

  3. Send push notifications and important alerts (Firebase Messaging, Local Notifications).

  4. Show nearby restaurants and delivery routes using Google Maps.

  5. Personalize the user experience.

  6. Handle payments and order tracking.

  7. Prevent fraud, abuse, and security risks.

  8. Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. However, we may share information in the following cases:

  • Service Providers: With third-party vendors (e.g., Firebase, Google Maps API, payment processors) who help us operate the App.

  • Legal Requirements: When required by law, regulation, or government request.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

  • With Your Consent: When you explicitly agree to share information (e.g., sharing feedback or reviews).

4. Third-Party Services Used

FoodClick integrates with third-party services. Their data practices are governed by their own privacy policies:

5. Data Retention

  • Personal data is retained as long as your account is active or required to provide services.

  • You may request deletion of your data by contacting us (see Section 9).

6. Data Security

We implement industry-standard measures to protect your data, including:

  • Encrypted communication (HTTPS).

  • Secure storage (Firebase & servers).

  • Access control and authentication mechanisms.

7. Your Privacy Rights

Depending on your location, you may have rights under GDPR/CCPA or other laws, including:

  • Accessing the data we hold about you.

  • Requesting correction or deletion.

  • Withdrawing consent for processing.

  • Opting out of marketing communications.

To exercise your rights, contact us (see Section 9).

8. Children’s Privacy

FoodClick is not intended for children under 13 (or the age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us.

9. Contact Us

If you have questions about this Privacy Policy, contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and/or on our website with a new “Effective Date.”